Privacy Policy – Healthwise Physiotherapy
At Healthwise Physiotherapy in Orangeville, we are committed to protecting your privacy. We follow the Personal Information Protection and Electronic Documents Act (PIPEDA) to ensure that all client information is collected, used, and disclosed responsibly.
What Counts as Personal Information
“Personal Information” includes any details that can identify you, such as:
- Personal characteristics (age, gender, education, family status)
- Health information (medical history, conditions, services received)
- Activities or interactions with your physiotherapist or massage therapist
Why We Collect Your Information
In order to provide safe and effective physiotherapy treatment, we need to collect details such as:
- Your health and family history
- Previous treatments or therapies you have received
Therefore allowing us to:
- Create the best treatment plan for your needs
- Track your progress and adjust care if necessary
- Share progress or discharge reports with your physician or other health care providers (with your consent)
Consent for Collection and Disclosure
Before treatment begins, we will:
- Explain why your information was collected
- Have you sign a written consent form outlining how your information may be used and who it can be shared with
You may withdraw your consent at any time by providing written notice to the clinic manager.
Protecting Your Privacy at Healthwise Physiotherapy
Healthwise Physiotherapy will never release your personal information without your consent, except:
- In the case of an emergency
- When required by law
We keep all personal data secure and protect it against loss, misuse, unauthorized access, disclosure, or destruction. Our trained staff handle information responsibly and in full compliance with our privacy policy.
Record Retention
By law, we store client files for 10 years, after which we securely destroy all records.
Online Information and Privacy
When you contact us through our website, we protect any personal details you provide under the same privacy policy.
Questions or Concerns for Healthwise Physiotherapy?
If you have questions about our privacy practices, please contact:
Kathy Yardley – 519-942-8884
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